How to replace/exchange the product/order?

In case you have received a faulty or incorrect item or you just want to exchange your jewellery for another piece, we allow you to replace the jewellery with the same item or exchange it with another item for upto 30 days from the time of delivery of the order. Please note that in case of exchange, any price differences will be collected/refunded to you as the case may be.

To place return through website:

Please go to our website and login with your registered email ID (which you used to place the order). In case you are not able to find the password, please click on Forgot Password and a password reset link will be sent to you registered email ID. Please reset your password and you will be able to login.

In case you do not have an account, please click on Create Account on the login page and create the account with the phone number and email ID that you used while creating your order.

Once you have logged in:

- Please choose the order number that you would like to return by clicking on it
- On the order screen, please click on Return
- Next, choose the items you would like to return and then the reason for return
- Click on Return and your return pickup will be booked, you will also receive an email confirmation for the same from Shiprocket
If you do not receive a confirmation email, please let us know and we will book your return manually

To place return through App:

Please open the GIVA App (Available on Android as well as iOS) and login with the registered email ID and phone number.

Once logged in:

- Go to the Profile Section and click on Orders
- Choose the relevant order that you would like to return
- Choose the items that you would like to return
- Choose the return reason from the dropdown and your return will be initiated automatically

Please note all replacement/exchange orders will be created and shipped out in 48-72 hrs. To replace or exchange an item, please reach out to us at customer support  at 9228837724 (from 10 AM to 6:30 PM). Better yet, raise a ticket and we'd be happy to assist you.