What is the refund procedure for returned order?

Once a return request has been raised on the app or web, our pickup partners will reverse pick up your order in 3 working days from the day of booking the return. As soon as we are notified about a successful return pickup, we initiate the refunds within 48 hours of us receiving the update. Please note that refunds cannot be initiated unless a return pickup is done.

It usually takes us up to 48 hours to initiate the return process.

For Prepaid orders: returns are initiated directly to the original payment source.

For COD orders: Returns are initiated via a Razorpay Payout link, which we share with the customers who opt to return. Please enter the correct details in the link and choose the mode of accepting payment.

For wallet orders: Refund will be done back to the wallet. Please note that wallet refunds cannot be done to any other payment source in line with RBI guidelines.

For any combination of the above, all refunds will be done in the same proportion in which the payments were received, including partial refunds.