Once a return request is placed on the website or app, our pickup partner will collect the product within 3 working days. Refunds are initiated within 48 hours of successful pickup confirmation. Please note that a refund can only be processed after the return pickup is completed.
Refund mode:
Prepaid orders: Refunded to the original payment method
COD orders: Refunded via a Razorpay payout link shared with you
Wallet orders: Refunded back to the wallet only (as per RBI guidelines)
For orders paid using multiple methods, refunds are processed in the same proportion as the original payment, including partial refunds.
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