What is GIVA’s return/exchange policy for gold products?

Modified on Mon, 19 Jan at 11:29 PM

You can return eligible jewellery within 15 days from the date of delivery for a full refund, no questions asked, subject to a successful quality inspection. The inspection may take up to 7 days from the date we receive the product at our warehouse/store.

*Important:*

1. You must submit a return packaging video showing the original product, invoice, and authenticity certificate.
2. Personalised and Made-To-Order (MTO) products are not eligible for 15-day returns, except in case of spurious or defective item





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